All goods to be returned, whether defective or not, will require a Return Authorisation Number (RAN) before they can be returned. To obtain a RAN, please complete the Request Form, or contact GhostPlates.com. Information on your invoice is required before issuing a RAN. RAN's must match the product authorised for return. RAN's are only valid for 14 days, meaning that GhostPlates.com must receive returned products to their store within this period otherwise the return may not be accepted.
GhostPlates.com recommends that all products are suitably packaged in order to prevent damage during return shipping, and that you do not write on or attach labels to the product being returned otherwise the return may not be accepted. A copy of the original Invoice must be included with the returned product. The Return Authorisation Number should be clearly visible, on the outside of the product-shipping carton.
GhostPlates.com recommends that products returned by post should be sent by registered or certified mail. GhostPlates.com accepts no responsibility for loss or damage occurring in transit on return to GhostPlates.com. If a product is not defective or damaged and is not returned to us in the original unopened packaging, it will be returned to you at your cost.
GhostPlates.com will test all products returned as defective or damaged within 7 days of receipt into their store. Some products may need to be returned to the manufacturer for testing. If it is determined that the product is in working condition it will be returned to you and you will be invoiced for the processing and freight costs associated with the return.
GhostPlates.com reserves the right to refuse any returns that;
As an alternative to the above you could personally visit the GhostPlates.com representative store with the product you wish to return and a copy of the Invoice, provided the Reason for Return is in accordance with the Returns Policy as detailed herein. With the exception of Unopened Product, we cannot process the return immediately and will process the return via the same procedures as detailed above once the product is received at the store.
Reasons for Returns:
There are a number of reasons why a product may be returned. The following section classifies each type of return.
Dead on Arrival Product
If you receive a product that is not in working order you should notify GhostPlates.com immediately upon receipt of the product. If the product develops a fault (except those due to wilful damage or customer misuse) within the first 7 days after purchase you should notify GhostPlates.com immediately upon noticing the fault so that the return can be processed as a "Dead on Arrival Product". Follow the "Returns Procedure". If it is determined that the product is not defective it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. For products found to be Dead on Arrival a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
Damaged in Transit Product
If you receive a product that appears to have been "Damaged in Transit" you should refuse to accept delivery of the product. Direct the Courier to "Return Goods to Sender". Notify GhostPlates.com immediately. If you have already accepted delivery and then notice that the product appears to have been "Damaged in Transit" you should notify GhostPlates.com immediately. Follow the "Returns Procedure". For products found to be "Damaged in Transit" The damaged goods need to be returned to us - Request a RAN number before sending. Freight costs associated with a returned item will be refunded to you and replacement item will be sent at our expense.
Incorrectly Shipped Product
If you receive a product that is different to the one ordered you should notify GhostPlates.com immediately upon receipt of the product. Follow the "Returns Procedure". For products "Incorrectly Shipped" a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
Unopened Product Except for products sold on a "No Return Basis" (as detailed below), GhostPlates.com offer a 7-day return policy for products in their Original Unopened and Undamaged Packaging. You must contact GhostPlates.com within 7 days of shipping the product otherwise we cannot authorise a return. Follow the "Returns Procedure". For products found to be in their Original Unopened and Undamaged Packaging a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery. Ghostplates.com reserves the right to charge a restocking fee of $15.00 for any item returned other than "Dead on Arrival" and "Damaged in Transit."
Faulty Product
If the product you have received develops a fault (except those due to willful damage, or customer misuse) within the first 14 days can be returned as the "Dead on Arrival Product" procedure above.
Opened Product except for "Dead on Arrival" or "Damaged in Transit" product, GhostPlates.com will not accept any opened product for return unless the product is defective within the warranties imposed by statute and which cannot be excluded by agreement.
GhostPlates.com would accept opened products that;
Are "Dead on Arrival" or "Damaged in Transit" and develop a fault (except those due to wilful damage, or customer misuse) within 30 days after purchase.
THESE ARE THE ONLY ACCEPTABLE REASONS FOR RETURNS.
See GhostPlates.com Limited Liability Policy
